Patient Navigator & Front Desk Care Coordinator

Healogics, Inc.; Springfield (MA); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Healogics, Inc. in Springfield, MA is seeking a Patient Navigator to support a busy outpatient wound care center. You will greet patients, answer calls, schedule and remind appointments, and assist providers with the care continuum.

This role requires a high school diploma or GED, strong organizational and communication skills, and the ability to work in a fast-paced team. Medical office experience is preferred. Proficiency with Microsoft Office and accurate data entry is helpful.

Qualifications

• High School Diploma or GED; Associate's degree preferred.
• 2+ years office administration experience, preferably in a medical setting; Prior medical coding experience preferred.

Responsibilities

• Greet patients and visitors; route calls to appropriate staff.
• Schedule, reschedule, and remind patients about appointments.
• Verify patient insurance information, including pre-certifications and pre-authorizations.
• Enter and reconcile patient charges; transmit data to providers.
• Assemble and maintain patient charts; check data completeness and signatures.
• Coordinate/schedule ancillary testing with other departments.
• Arrange patient transportation as needed.
• Maintain office equipment and medical supplies; perform other duties as required.

Skills

Microsoft Office proficiency

Customer service

Communication skills

Time management

Typing speed

Attention to detail

Confidentiality

Teamwork

Education

High School Diploma or GED

Associate's degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Healogics, Inc. in Springfield, MA is seeking a Patient Navigator to support a busy outpatient wound care center. You will greet patients, answer calls, schedule and remind appointments, and assist providers with the care continuum.

This role requires a high school diploma or GED, strong organizational and communication skills, and the ability to work in a fast-paced team. Medical office experience is preferred. Proficiency with Microsoft Office and accurate data entry is helpful.