Patient Care & Scheduling Coordinator

healogics; Westlake (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Healogics is seeking a Patient Navigator to manage front office functions and support a dynamic outpatient wound care center. The role includes scheduling, patient communication, insurance verification, and data entry into patient databases.

The position requires strong Microsoft Office skills, excellent communication, and the ability to work in a fast-paced team environment. Training will align with CMS guidelines and hospital policies.

Qualifications

• High School Diploma or GED; Associate's degree preferred.
• Minimum of two or more years office administration experience, preferably in a medical setting; Prior medical coding experience preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good customer, interpersonal and communication skills, both orally and in writing
• Organization and time-management skills
• Ability to type 60 words per minute (wpm)
• Basic math skills
• Attention to details
• Ability to maintain confidentiality
• Ability to work in fast paced environment and to work on multiple projects at the same time
• Ability to work with others and in a team environment

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Actively participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases.
• Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Skills

Customer service

Communication

Organization

Time management

Attention to details

Confidentiality

Teamwork

Typing 60 wpm

Basic math

Education

High School Diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

Healogics is seeking a Patient Navigator to manage front office functions and support a dynamic outpatient wound care center. The role includes scheduling, patient communication, insurance verification, and data entry into patient databases.

The position requires strong Microsoft Office skills, excellent communication, and the ability to work in a fast-paced team environment. Training will align with CMS guidelines and hospital policies.