Patient Navigator: Front Desk & Care Coordination

Healogics; Springfield (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Healogics, the leading provider of outpatient wound care in the United States, seeks a Patient Navigator to support front desk operations and patient flow at a center. You will greet patients, schedule and coordinate appointments, verify insurance, and help keep charts and records accurate.

The role requires strong organization, attention to detail, and proficiency with Microsoft Office. Prior medical office experience and the ability to work in a fast-paced team are preferred.

Qualifications

• High School Diploma or GED required; Associate's degree preferred.
• Experience in medical office administration is beneficial.
• Proficient in Microsoft Office and basic data entry.

Responsibilities

• Greets patients and visitors, routes calls, and supports front desk operations.
• Schedules, reschedules, and confirms appointments; maintains patient flow.
• Obtains and verifies patient insurance information and pre-authorizations.
• Maintains patient charts and data integrity; assists with chart completion and signatures.
• Coordinates with other departments for testing and patient transportation as needed.

Skills

Office administration

Customer service

Communication skills

Organization

Typing 60 wpm

Confidentiality

Teamwork

Multi-tasking

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office

Job description

Healogics, the leading provider of outpatient wound care in the United States, seeks a Patient Navigator to support front desk operations and patient flow at a center. You will greet patients, schedule and coordinate appointments, verify insurance, and help keep charts and records accurate.

The role requires strong organization, attention to detail, and proficiency with Microsoft Office. Prior medical office experience and the ability to work in a fast-paced team are preferred.