Patient Navigator & Care Coordination Specialist

Mass General Brigham Community Physicians; Boston (MA); Hybrid; USD 30,000 - 44,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. is seeking a Patient Navigator to support patients across the East Region (Boston, MA) with on-site presence four times weekly.

The role focuses on guiding patients through the healthcare system, coordinating resources, and ensuring a patient-centered care experience. The navigator will work with families and clinicians, educate patients about treatment options, and document interactions to improve outcomes.

Qualifications

• Bachelor's degree in a related field is required; relevant experience may substitute.
• 1+ year of experience in social work, community health, case management or related field, preferably in a clinical setting.

Responsibilities

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process.
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders.
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans.
• Assist patients in understanding and adhering to their care plans.
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services.
• Educate patients and their families about their medical conditions, treatment options, and self-care strategies.
• Ensure that patients are informed and empowered to actively participate in their healthcare decisions.
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals.

Skills

Patient advocacy

Communication skills

Collaboration

Time management

EHR familiarity

Education

Bachelor's degree in related field

Tools

Electronic health records

Case management software

Job description

Mass General Brigham Community Physicians, Inc. is seeking a Patient Navigator to support patients across the East Region (Boston, MA) with on-site presence four times weekly.

The role focuses on guiding patients through the healthcare system, coordinating resources, and ensuring a patient-centered care experience. The navigator will work with families and clinicians, educate patients about treatment options, and document interactions to improve outcomes.