Patient Experience Navigator

Partner's Healthcare; Salem (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

Mass General Brigham is seeking an onsite Customer Service Specialist at North Shore Medical Center to enhance the patient and visitor experience. You will greet individuals, assist with navigation, and resolve inquiries to maintain a welcoming environment.

The role emphasizes empathy, clear communication, and collaboration across departments to support patients and families through check-in/out processes and information sharing.

Qualifications

• Experience in customer service, healthcare, or a similar setting preferred but not required.
• Ability to handle sensitive situations with empathy and professionalism.
• Strong communication skills and ability to work with diverse teams.

Responsibilities

• Greet patients, visitors, and staff with a warm and professional demeanor.
• Assist patients and visitors with navigation within the hospital.

Skills

Interpersonal communication

Empathy

Problem solving

Office software

Education

High School Diploma or equivalent

Associate's Degree Healthcare Administration

Job description

Mass General Brigham is seeking an onsite Customer Service Specialist at North Shore Medical Center to enhance the patient and visitor experience. You will greet individuals, assist with navigation, and resolve inquiries to maintain a welcoming environment.

The role emphasizes empathy, clear communication, and collaboration across departments to support patients and families through check-in/out processes and information sharing.