Patient Experience Navigator

Salem Hospital; Salem (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham in Salem, MA seeks a patient experience liaison to greet patients and visitors, assist with navigation, and respond to inquiries and concerns. You will support check-in/out and act as a liaison between patients, families and hospital staff to ensure a welcoming, empathetic environment.

Strong communication and teamwork are essential to deliver exceptional service in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in Healthcare Administration or related field preferred.
• Experience in customer service, healthcare, or similar setting (0–1 year preferred).

Responsibilities

• Greet patients, visitors and staff with a warm, professional demeanor.
• Assist patients and visitors with navigation within the hospital and directions to departments.
• Address and resolve inquiries, concerns, and complaints in a timely, empathetic manner.
• Assist with check-in and check-out processes for a smooth experience.
• Act as a liaison between patients, families and hospital staff to ensure clear communication.
• Inform patients about additional hospital services and programs that may benefit them.

Skills

Customer service

Communication skills

Empathy

Teamwork

Education

High School Diploma or Equivalent

Associate's Degree in Healthcare Administration

Tools

Microsoft Office Suite

Job description

Mass General Brigham in Salem, MA seeks a patient experience liaison to greet patients and visitors, assist with navigation, and respond to inquiries and concerns. You will support check-in/out and act as a liaison between patients, families and hospital staff to ensure a welcoming, empathetic environment.

Strong communication and teamwork are essential to deliver exceptional service in a fast-paced healthcare setting.