Patient Experience Navigator

MGB Anesthesiology; Newton, Northern (MA, KY); Hybrid; USD 25,000 - 33,000; Part time

Job summary

Mass General Brigham Newton-Wellesley Hospital is seeking a Patient Ambassador to enhance the patient and visitor experience in a healthcare setting. You will greet patients, assist with navigation, address inquiries, and support check-in/check-out in a welcoming environment.

The role emphasizes empathy, teamwork, and strong communication in a fast-paced hospital setting. The position offers onsite hours and competitive hourly pay with benefits and growth opportunities.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred
• Can this role accept experience in lieu of a degree? Yes
• Licenses and Credentials
• Experience: 0-1 year preferred. PCA/CNA experience strongly preferred.

Responsibilities

• Greet patients, visitors, and staff with a warm and professional demeanor.
• Assist patients and visitors with navigation within the hospital, including directions to departments, facilities, and services.
• Address and resolve patient and visitor inquiries, concerns, and complaints in a timely and empathetic manner.
• Assist patients with check-in and check-out processes, ensuring a smooth and efficient experience.
• Act as a liaison between patients, families, and hospital staff, ensuring clear and effective communication.
• Inform patients and visitors about additional hospital services and programs that may benefit them.

Skills

Interpersonal skills

Communication skills

Customer service

Problem-solving

Office software

Team collaboration

Education

High School Diploma or Equivalent

Associate's Degree Healthcare Administration preferred

Associate's Degree Related Field of Study preferred

Tools

Microsoft Office Suite

Job description

Mass General Brigham Newton-Wellesley Hospital is seeking a Patient Ambassador to enhance the patient and visitor experience in a healthcare setting. You will greet patients, assist with navigation, address inquiries, and support check-in/check-out in a welcoming environment.

The role emphasizes empathy, teamwork, and strong communication in a fast-paced hospital setting. The position offers onsite hours and competitive hourly pay with benefits and growth opportunities.