Patient Navigator: Care Coordination & Access

UCLA Health; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

UCLA Health in Los Angeles seeks a compassionate Patient Navigator to guide individuals with sickle cell disease through their healthcare journey. The role focuses on coordinating care, answering calls and inquiries, and scheduling timely follow-ups while addressing insurance obstacles and connecting patients with resources.

Collaboration with clinicians and care teams is essential to improve access and the overall patient experience.

Qualifications

• Previous office experience is required.
• Ability to work independently with strong interpersonal skills.
• Strong written communication and editing of correspondence.

Responsibilities

• Coordinate care for sickle cell patients and navigate healthcare journeys.
• Respond to phone calls and patient inquiries, ensuring timely follow-up.
• Facilitate scheduling and follow-up appointments with clinical teams.
• Assist patients in overcoming insurance barriers and accessing community resources.
• Collaborate with physicians and multidisciplinary teams to ensure seamless care.

Skills

Interpersonal skills

Problem solving

Written communication

Multi-tasking

Independence

Office experience

Tools

MS Word

MS Access

Windows OS

Job description

UCLA Health in Los Angeles seeks a compassionate Patient Navigator to guide individuals with sickle cell disease through their healthcare journey. The role focuses on coordinating care, answering calls and inquiries, and scheduling timely follow-ups while addressing insurance obstacles and connecting patients with resources.

Collaboration with clinicians and care teams is essential to improve access and the overall patient experience.