Patient Access & Benefits Navigator for Care & PrEP

UCLA Health; Los Angeles (CA); On-site; USD 56,000 - 106,000; Full time

Job summary

UCLA Health in Los Angeles seeks a Patient Access & Benefits Navigator to support clinical research participants by facilitating access to treatment, insurance benefits, and essential healthcare resources.

You will verify benefits, coordinate authorization requirements, identify treatment and supportive care resources, and help remove administrative barriers that may affect access to care or study participation, collaborating closely with patients, providers, and research teams.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• Experience with insurance authorization and verification for major medical plans.
• Typing skills to prepare forms accurately.
• Strong customer service abilities to interact with patients and staff.
• Ability to manage priorities and work with minimal supervision.
• Knowledge of PrEP medications and related benefits.
• Organizational skills to maintain an efficient workspace and achieve objectives.
• Ability to problem-solve and work with the clinic team.
• Ability to maintain confidentiality and work in a team.
• Comfort with topics related to Sexual Health; English/Spanish proficiency is a plus.

Responsibilities

• Facilitate access to treatment and insurance benefits for research participants.
• Verify benefits and coordinate authorization requirements.
• Identify treatment and supportive care resources for participants.
• Help remove administrative barriers to care and study participation.
• Collaborate with patients, providers, and research teams.

Skills

Insurance authorization & verification

Typing skills

Customer service

Prioritize & time management

PrEP medications knowledge

Organizational skills

Problem-solving

Team collaboration

Confidentiality

Bilingual English/Spanish

Education

Bachelor’s Degree or equivalent

Job description

UCLA Health in Los Angeles seeks a Patient Access & Benefits Navigator to support clinical research participants by facilitating access to treatment, insurance benefits, and essential healthcare resources.

You will verify benefits, coordinate authorization requirements, identify treatment and supportive care resources, and help remove administrative barriers that may affect access to care or study participation, collaborating closely with patients, providers, and research teams.