Patient Care Navigator: Access & Care Coordination Specialist

Valley Wide Health Systems; Center (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free Health Insurance

Air Ambulance Coverage

Life Insurance

Retirement Match

Health, Dental, Vision Insurance

Paid Leave

Job summary

Valley-Wide Health Systems, Inc. is seeking a Patient Care Navigator to help patients navigate the healthcare system, overcome financial and social barriers, and improve health outcomes.

This role supports patient-centered care, enhances experiences, and promotes excellence in quality and safety. You will coordinate benefits, assist with enrollments, and collaborate with clinical teams to ensure timely access to services.

Qualifications

• High school diploma required; bachelor’s degree preferred or equivalent experience.
• 1+ year of experience in customer service, support, coordination, or case management.
• Strong customer service and interpersonal communication skills.
• Proficiency in Microsoft Word, Excel, Outlook, and Electronic Health Record (EHR) systems.
• Knowledge of referral management, appointment scheduling, and insurance authorization processes.
• Bilingual Spanish speakers preferred but not required.

Responsibilities

• Assist patients with navigating healthcare access, financial barriers, and social needs.
• Respond to patient inquiries via phone, patient portal, and in person.
• Help patients complete enrollment applications for programs such as Senior Dental, Medicaid, Sliding Fee Discount Program, and MedRide.
• Request interpreters, transportation services, prescription assistance, and other supportive services as needed.
• Verify and collect documentation to support eligibility for state and local assistance programs.
• Coordinate with nursing and clinical staff to address urgent patient concerns and ensure follow-up.
• Facilitate follow-up appointments before patients leave the clinic whenever possible.
• Maintain confidentiality of all patient information in accordance with HIPAA and organizational policies.

Skills

Customer service

Interpersonal communication

Critical thinking

Organizational skills

Problem-solving

Multi-tasking

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Outlook

EHR systems

Job description

Valley-Wide Health Systems, Inc. is seeking a Patient Care Navigator to help patients navigate the healthcare system, overcome financial and social barriers, and improve health outcomes.

This role supports patient-centered care, enhances experiences, and promotes excellence in quality and safety. You will coordinate benefits, assist with enrollments, and collaborate with clinical teams to ensure timely access to services.