Patient Meal Concierge

Advocate Health Care; Park Ridge (IL); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Advocate Health Care in Park Ridge, IL seeks a patient meal service associate to coordinate room service for patients. You will obtain meal orders, deliver meals, verify intake, and communicate with dietitians and nursing staff to support prescribed diets.

Strong customer service and hospital food service experience are essential for this role. You will follow safety standards, document meal fluid intake, and help balance food orders with nutrition requirements while remaining compassionate and

Qualifications

• Strong knowledge in hospital food service and patient meals.
• Excellent communication with patients and nursing staff.
• Ability to multitask and route calls in a fast-paced setting.
• Reading and understanding written and oral communications.
• Self-directed and able to work with minimal supervision.
• Maintain a friendly demeanor and good phone etiquette.
• Knowledge of food/drug interactions and food allergies.
• Good organizational and time management skills.
• Proficient in Microsoft Office or similar; able to use email and internet.

Responsabilités

• Acts as key contact between food and nutrition and the patient; obtain meal orders.
• Deliver meals and collect patient trays; ensure patient satisfaction.
• Record intake for calorie counts and document fluid intake for I&O.
• Process diet changes and document allergies, intolerances, and preferences.
• Balance nutrients per physician diet order; communicate with dietitian.
• Maintain patient information; run missed meal and other reports.
• Generate reports and communicate information; assist with ticket flow.
• Load transport food carts and deliver to patient rooms and lounges.
• Communicate patient needs to departments; follow safety and sanitation standards.
• Inventory and order floor stock on patient units.

Connaissances

Customer service

Communication skills

Multitasking

Reading and comprehension

Self-directed

Phone etiquette

Food/drug interactions knowledge

Time management

Microsoft Office / email & internet

Formation

No Formal Education

Description du poste

Advocate Health Care in Park Ridge, IL seeks a patient meal service associate to coordinate room service for patients. You will obtain meal orders, deliver meals, verify intake, and communicate with dietitians and nursing staff to support prescribed diets.

Strong customer service and hospital food service experience are essential for this role. You will follow safety standards, document meal fluid intake, and help balance food orders with nutrition requirements while remaining compassionate and