Patient Dining Experience Champion

Advocate Health Care; Park Ridge (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

Advocate Health Care is seeking a Patient Meal Service Aide to support hospital food service operations. You will assist patients by taking meal orders, delivering trays, and ensuring satisfaction with meals and nutrition.

You will record intake, document dietary restrictions, and coordinate with physicians and dietitians to balance nutrients per ordered diets. The role requires strong customer service and the ability to multitask in a fast-paced hospital setting.

Qualifications

• Strong knowledge in hospital food service and patient meal processes.
• Excellent customer service and communication with diverse patients.
• Ability to work with nursing staff and dietitians to meet patient needs.
• Proficient in balancing patient diet orders and communicating changes.

Responsibilities

• Act as key contact between food and nutrition and patients.
• Deliver meals and collect trays, ensuring patient satisfaction.
• Record intake and document meal fluid intake as ordered.
• Process diet changes and document allergies and preferences.
• Balance nutrients using software per physician orders.
• Generate and communicate reports; assist with ticket flow.
• Load and deliver carts; stock units and lounges.
• Communicate patient needs to relevant departments and maintain safety standards.
• Inventory floor stock on patient units.

Skills

Food service knowledge

Customer service

Nursing cooperation

Multitasking

Clear communication

Phone etiquette

Reading and comprehension

Independent work

Time management

Computer skills (MS Office, email)

Education

No Formal Education

Tools

None specified

Job description

Advocate Health Care is seeking a Patient Meal Service Aide to support hospital food service operations. You will assist patients by taking meal orders, delivering trays, and ensuring satisfaction with meals and nutrition.

You will record intake, document dietary restrictions, and coordinate with physicians and dietitians to balance nutrients per ordered diets. The role requires strong customer service and the ability to multitask in a fast-paced hospital setting.