Patient Dining Experience Ambassador

Hugh Chatham Health; Park Ridge (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Advocate Health is seeking a dedicated Food & Nutrition service team member in Park Ridge, IL. You will assist with patient meal orders, deliver and collect meals, and support diet order changes as directed by clinicians.

Responsibilities include documenting patient information, balancing nutrients, and ensuring safety and sanitation in a hospital kitchen environment. Requires strong customer service skills and ability to multitask in a fast-paced setting.

Qualifications

• Typically requires 1 year of experience in performing face-to-face customer service.
• Strong knowledge in hospital food service or related setting.
• Excellent customer service and communication skills required.

Responsibilities

• Acts as key contact between food & nutrition and patients; assists with meal orders and orientation to room service.
• Delivers meals, collects trays, and ensures patient satisfaction with food items.
• Documents calories and nutrition-related information per physician/dietitian orders.
• Processes diet changes, admissions, cancellations, and special orders; notes allergies and interactions.
• Utilizes software to balance nutrients per prescribed diets and patient allergies.
• Loads and transports food carts; communicates patient needs to relevant departments.

Skills

Customer service

Communication

Multitasking

Reading & comprehension

Self-directed

Phone etiquette

Food/drug interactions knowledge

Time management

Organizational skills

Interpersonal skills

Education

No Formal Education.

Tools

Microsoft Office

Job description

Advocate Health is seeking a dedicated Food & Nutrition service team member in Park Ridge, IL. You will assist with patient meal orders, deliver and collect meals, and support diet order changes as directed by clinicians.

Responsibilities include documenting patient information, balancing nutrients, and ensuring safety and sanitation in a hospital kitchen environment. Requires strong customer service skills and ability to multitask in a fast-paced setting.