Patient Liaison

Diagnostic Imaging Centers of Texas; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401K match

Comprehensive benefits

Growth opportunities

Competitive compensation

Job summary

Diagnostic Imaging Centers of Texas (DICOT) is seeking a Scheduling Specialist to act as the first point of contact for patients and attorney referrals, guiding treatment plans and coordination with medical teams. You will ensure smooth scheduling, prompt responses, and outstanding customer service across channels in a professional office setting.

Ideal candidates bring patient-facing experience, strong communication skills, and proficiency in Microsoft Office.

Qualifications

• Prior patient or client-facing experience preferred.
• Strong verbal communication and customer service skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Serve as the first point of contact for patients and attorneys.
• Coordinate communication between patients, medical teams, and attorneys.
• Provide timely and courteous customer service via phone and email.

Skills

Customer service

Verbal communication

Reliability

Relationship-building

Punctuality

Tools

Microsoft Office

Job description

Patient LiaisonLocation: Houston, TXEmployment Type: Full TimeSetting: Corporate office with a focus on collaborative, innovative support in a professional and team-oriented environmentLooking for a place where you're not just making a difference but also feel like you belong?Do you have a passion for delivering exceptional patient care?What We OFFERCompetitive CompensationGrowth perspectivesComprehensive Benefits Package401K matchExemplary Patient CareA chance to love what you doDiagnostic Imaging Centers of Texas (DICOT) and our family of affiliated brands — including Prime Diagnostic Imaging, Memorial MRI & Diagnostic, Desert Imaging, Foundation Physicians Group, and SignatureRx — are seeking a reliable and professional Scheduling Specialist who is passionate about helping patients and coordinating care with integrity and excellence.What you DOServe as the first point of contact for personalized patient care, supporting attorney referrals, and guiding patients through their treatments, follow-ups, and recovery plans.Coordinate communication between attorneys, medical support teams, and patients.Provide patients with the highest standard of customer service.Foster cooperative working relationships with all stakeholders.Address client questions and concerns promptly, providing exceptional customer service.Communicate with patients through phone calls, emails, and other channels.What you BRINGDependable, professional candidates with excellent customer service and verbal communication skills.Superior communication abilities.Strong customer service and patient interaction skills.Reliability, including punctuality and dependability.Strong relationship-building skills across all levels of an organization, as well as with patients and attorney partners.Some experience with Microsoft Office (Outlook, Word, Excel).Prior patient interaction experience is highly preferred.ABOUT USDiagnostic Imaging Centers of Texas (DICOT) is a growing network of outpatient imaging centers committed to delivering exceptional diagnostic services to patients and their referring providers across Texas.As a unified family of brands — including Memorial MRI & Diagnostic, Prime Diagnostic Imaging, Desert Imaging, Foundation Physicians Group, and SignatureRx — we are proud to serve communities throughout Houston, Dallas/Fort Worth, El Paso, Corpus Christi, Beaumont, and surrounding communities.With a strong focus on advanced imaging, patient-centered care, and timely report turnaround, our clinical and business teams work together to support physicians and healthcare partners in every way possible.Operating across 23 locations and expanding, each DICOT site is equipped with state-of-the-art technology and staffed by experienced professionals dedicated to ensuring patients receive the highest quality care in a comfortable and efficient setting.EEO STATEMENTDiagnostic Imaging Centers of Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.