Patient Intake & Scheduling Coordinator

NYU Langone Medical Center; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Medical Center in New York, NY seeks a Faculty Group Practice Secretary I - Intake/Scheduler (40). The role supports practice operations by greeting patients, answering calls, scheduling appointments, and performing a variety of administrative duties to ensure smooth patient flow.

Responsibilities include maintaining schedules, coordinating with providers, updating records, handling insurance information, and assisting with front-end workflows to optimize patient access.

Qualifications

• High School Diploma or equivalent, required.
• Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation, required.
• Basic knowledge of word processing, spreadsheet, database and Internet applications required.
• Light, accurate keyboarding skills required.
• Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Responsibilities

• Greets patients professionally both in person and on the phone.
• Answers patient questions and/or properly refers questions and issues to the appropriate contact.
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates.
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media.
• Ensures availability of treatment information by retrieving and updating patient records.
• Verifies insurance information and obtains information needed to schedule and bill for services.

Skills

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Education

High School Diploma or equivalent

Tools

Word processing

Spreadsheets

Database software

Internet applications

Job description

NYU Langone Medical Center in New York, NY seeks a Faculty Group Practice Secretary I - Intake/Scheduler (40). The role supports practice operations by greeting patients, answering calls, scheduling appointments, and performing a variety of administrative duties to ensure smooth patient flow.

Responsibilities include maintaining schedules, coordinating with providers, updating records, handling insurance information, and assisting with front-end workflows to optimize patient access.