Behavioral Health Front Desk & Intake Coordinator

Sagent Behavioral Health; North Liberty (IA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

401k

Long Term Disability

Short Term Disability

Life Insurance

PTO

Paid Holidays

Job summary

Sagent Behavioral Health is seeking a Front Office Registration staff in North Liberty, IA to connect patients with behavioral health services and coordinate intakes. You will be the first contact for new patients and referents, gathering information and scheduling referrals to match needs and preferences.

The role emphasizes empathy, accuracy, and teamwork across a collaborative care setting, with an onsite schedule and a base pay of $16.50 per hour.

Qualifications

• Highschool diploma or equivalent.
• Experience working in health care facilities preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Education

Highschool diploma or equivalent

Job description

Sagent Behavioral Health is seeking a Front Office Registration staff in North Liberty, IA to connect patients with behavioral health services and coordinate intakes. You will be the first contact for new patients and referents, gathering information and scheduling referrals to match needs and preferences.

The role emphasizes empathy, accuracy, and teamwork across a collaborative care setting, with an onsite schedule and a base pay of $16.50 per hour.