Patient Intake & Eligibility Specialist

Cigna Health and Life Insurance Company; Texas; Hybride; USD 32 000 - 42 000; Plein temps

Résumé du poste

The Cigna Group is seeking an Eligibility Representative to support patient intake, manage referrals, and ensure accurate data entry while delivering excellent customer service to patients and internal teams. Schedule: Monday-Friday, 10:30am-7pm ET with rotating weekend days.

You will collect referral information, answer calls, enter data into the system, notify intake coordinators, and maintain confidentiality.

Qualifications

• 1+ year of insurance verification or related experience in a pharmacy or healthcare setting.
• Knowledge of medical terminology.
• Strong computer skills and familiarity with MS Office.
• Ability to prioritize and manage multiple tasks effectively.

Responsabilités

• Collect and document referral information via fax, email or electronic medical record portal.
• Answer incoming calls related to referrals.
• Enter new patient and referral source details into the system.
• Notify intake coordinator of pending referrals.
• Assist with phone communication and clerical tasks as needed.
• Maintain confidentiality and accuracy in all processes.
• Perform other duties as assigned.

Connaissances

Customer service

Teamwork

Verbal communication

Written communication

MS Office

Organized

Detail-oriented

Multitask

Formation

High school diploma or GED

Outils

Microsoft Office (Outlook, Word, Excel)

Description du poste

The Cigna Group is seeking an Eligibility Representative to support patient intake, manage referrals, and ensure accurate data entry while delivering excellent customer service to patients and internal teams. Schedule: Monday-Friday, 10:30am-7pm ET with rotating weekend days.

You will collect referral information, answer calls, enter data into the system, notify intake coordinators, and maintain confidentiality.