Patient Intake Specialist — Care Coordination

The Cigna Group; Trenton (NJ); Remote; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical, vision and dental benefits

401(k)

Tuition reimbursement

Paid time off

Zusammenfassung

The Intake Care Representative role at CarepathRx, part of Evernorth Health Services, involves serving as the first point of contact for patients, providers, and facilities, guiding them through the intake process, and ensuring accurate information is collected for timely care. This position offers weekday hours with potential weekend/holiday coverage, remote work options, and eligibility for annual bonus.

The Cigna Group provides comprehensive benefits from day one, including medical, vision,

Qualifikationen

• High school diploma or GED.
• Minimum 1 year of experience in a healthcare, medical office, pharmacy, home health, or related healthcare support environment.
• Knowledge of medical terminology.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Strong organizational skills and commitment to providing excellent customer service.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.

Aufgaben

• Serve as the primary point of contact for patients, responding to calls and providing timely, professional support throughout the intake process.
• Help patients understand next steps, gather required information, and connect them with the appropriate care teams to support a positive patient experience.
• Handle inbound and outbound communication with patients, providers, hospitals, physician offices, and healthcare facilities regarding referrals and care coordination.
• Support timely patient onboarding by gathering, reviewing, and entering referral information accurately into company systems.
• Receive and triage referral packets, medical orders, and supporting documentation to the appropriate teams for processing.
• Coordinate home health services based on patient needs, geographic location, and insurance requirements.
• Verify patient treatment timelines, including first-dose administration and home infusion scheduling needs.
• Upload and maintain accurate patient records and documentation within the medical record system.
• Partner with Intake Coordinators and nurses to ensure referrals move efficiently through the intake process.
• Communicate referral updates and pending items to appropriate team members to help prevent delays in care.
• Facilitate the accurate transfer of insurance information to Insurance Verification teams.
• Deliver exceptional service to internal and external customers while maintaining patient confidentiality.
• Support departmental operations through administrative tasks, phone support, and document distribution as needed.
• Contribute to a collaborative, team-oriented environment focused on quality, accuracy, and patient-centered care.

Kenntnisse

Healthcare support

Medical terminology

Communication

Microsoft Office

Organization

Confidentiality

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

The Intake Care Representative role at CarepathRx, part of Evernorth Health Services, involves serving as the first point of contact for patients, providers, and facilities, guiding them through the intake process, and ensuring accurate information is collected for timely care. This position offers weekday hours with potential weekend/holiday coverage, remote work options, and eligibility for annual bonus.

The Cigna Group provides comprehensive benefits from day one, including medical, vision,