Patient Intake & Care Coordinator

Option Care Health, Inc.; Murray (AR); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401k with company match

HSA company match

Tuition reimbursement

MyFlexPay

Family support

Mental health services

Life insurance

Job summary

Option Care Health, Inc. seeks an Intake Specialist in Arkansas to gather patient information, verify insurance, and coordinate referrals for infusion services with accuracy and care.

You will input and maintain patient records, contact patients and providers for missing data, manage authorizations, and assist with enrollment and billing while delivering compassionate, compliant service. This role requires attention to detail, teamwork, and the ability to handle multiple tasks in a fast-paced

Qualifications

• Ability to communicate effectively and professionally with patients, providers and team members.
• Active listener with strong attention to detail and accuracy.
• Ability to make decisions, solve problems and work independently.
• Willingness to collaborate with intake specialists, clinicians and team members.

Responsibilities

• Gather demographics, insurance information, clinical data and testing documentation for patient intake.
• Input accurate information while building/updating patient records.
• Review incoming documents and attach to patient profiles.
• Contact patients/providers to obtain missing information.
• Verify insurance coverage and benefits related to medications and services.
• Manage prior authorizations - submit and track requests.
• Schedule services aligned with order and care plan.
• Maintain up-to-date patient records and demographics.
• Communicate status of referrals to patients and referrals sources.
• Document interactions to ensure seamless coordination of care.
• Assist patients with enrollment in programs to reduce out-of-pocket costs.
• Collect payments for balances, copays, and self-pay patients.
• Answer phones, triage questions, and route to appropriate team members.
• Train new team members and promote adherence to workflows.
• Deliver messages to support continuous improvement and best practices.
• Perform other duties as assigned.

Skills

Communication

Active listening

Decision making

Problem solving

Attention to detail

Multi-tasking

Team collaboration

Education

High School Diploma

Job description

Option Care Health, Inc. seeks an Intake Specialist in Arkansas to gather patient information, verify insurance, and coordinate referrals for infusion services with accuracy and care.

You will input and maintain patient records, contact patients and providers for missing data, manage authorizations, and assist with enrollment and billing while delivering compassionate, compliant service. This role requires attention to detail, teamwork, and the ability to handle multiple tasks in a fast-paced