Patient Information services

RIH Rhode Island Hospital; Rhode Island; On-site; USD 27,000 - 28,000; Full time

Job summary

Rhode Island Hospital is seeking a customer-focused receptionist to warmly greet patients and visitors. You will provide accurate directions and respond to phone inquiries while accessing patient information on the computer system.

The role requires strong interpersonal and telephone skills, comfort with basic medical terminology, and a minimum of two years of related experience. Equal opportunity employer with a patient-centric focus.

Qualifications

• High School Graduate required.
• Excellent interpersonal skills.
• Computer competency.
• Some medical terminology helpful.
• Excellent telephone and customer service skills.
• Two years job related experience.

Responsibilities

• Greet patients, guests, visitors and provide accurate directions.
• Respond to telephone requests for patient information.
• Preserve confidentiality of patient information.
• Maintain department records indicating patients’ and visitors’ status, location and phone extension.
• Operate computer terminal to access records.
• Issue courtesy coupons to clergy.

Skills

Interpersonal skills

Computer literacy

Medical terminology

Telephone skills

Customer service

Education

High School diploma

Job description

SUMMARY:

Under the general supervision and according to established procedures, welcomes visitors, provides accurate directions, responds to telephone inquires, and accesses computer for patient information. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate

RESPONSIBILITIES:

Greets patients, guests, visitors, and provides accurate directions to all areas of the hospital complex. Responds to telephone requests for patient information. Preserves confidentiality of patient information. Performs a variety of routine clerical duties maintaining department records indicating patients’ and visitors’ status, location and phone extension. Maintains limited number of operational statistics. Operates computer terminal in order to access computer records. Issues courtesy coupons to clergy.

MINIMUM QUALIFICATIONS:

BASIC KNOWLEDGE: High School Graduate. Excellent interpersonal skills. Computer competency. Some medical terminology helpful. Excellent telephone and customer service skills.

EXPERIENCE:

Two years job related experience.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

Exposed to normal patient care environment with frequent standing, walking, and sitting. SUPERVISORY RESPONSIBILITY: None. Pay Range: $19.75-$20.15

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well‑being of our employees and their families. Join us and help build a healthier future for our patients - and for yourself.

As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.

Location: Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type: Sunday through Saturdays every other weekend and g=holiday as needed. 12 hour shift 3 days per week 7Am until 7:30 PM

Work Shift: Day Driving Required: No Union: International Brotherhood Teamsters

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