Patient & Guest Relations Specialist (Bilingual)

Nicklaus Children's Hospital; Fort Lauderdale (FL, OH); On-site; USD 25,000 - 30,000; Full time

Job summary

Nicklaus Children's Hospital in Fort Lauderdale is seeking a Patient Guest Representative to support patients and families across units. The role emphasizes empathetic communication, rapid documentation of concerns, and collaboration with clinical staff to resolve issues promptly.

Candidates should be fluent in English and Spanish and have prior hospital-based customer service experience. Responsibilities include daily patient rounds, ensuring timely responses to inquiries, and contributing to

Qualifications

• 2–4 years of experience dealing with patients and families in a hospital setting.
• Fluency in English and Spanish required.
• American Heart Association BLS maintained.

Responsibilities

• Acknowledge messages within 24 hours and provide excellent service.
• Communicate hospital services and policies to patients and families.
• Document interactions and complaints in the logs within 24 hours.
• Follow up with staff to ensure issues are resolved and closed.
• Attend daily huddles and participate in service improvement activities.

Skills

Bilingual English/Spanish

Customer service

Education

Associate's degree preferred

Job description

Nicklaus Children's Hospital in Fort Lauderdale is seeking a Patient Guest Representative to support patients and families across units. The role emphasizes empathetic communication, rapid documentation of concerns, and collaboration with clinical staff to resolve issues promptly.

Candidates should be fluent in English and Spanish and have prior hospital-based customer service experience. Responsibilities include daily patient rounds, ensuring timely responses to inquiries, and contributing to