Front Desk Patient Experience Coordinator (12-Hour Shifts)

Avance Care; Chapel Hill (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Avance Care is seeking a Front Desk team member to be the first point of contact, creating a warm, welcoming environment and ensuring smooth check-in to checkout in a busy NC primary care setting.

Role requires at least one year of medical front desk experience, strong communication, and the ability to manage EMR tasks, scheduling, and payments. Full-time with 12-hour weekday shifts and rotating weekends; comprehensive benefits offered.

Qualifications

• At least one year of Medical Front Desk experience.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and integrity.
• Willingness to work 12-hour shifts with rotating weekends.
• Proficiency with EMR systems and basic billing tasks.

Responsibilities

• Meet, greet, and assist patients promptly and professionally.
• Set up new patients and update information in the EMR.
• Schedule and reschedule appointments; coordinate walk-ins.
• Answer calls promptly and relay messages.
• Maintain the front desk and reception area.
• Collect co-payments, deductibles, and co-insurances.
• Process referrals and provide referral information.
• Balance cash register and ensure payment accuracy.
• Explain fees, services, and policies to patients.

Skills

Communication

Confidentiality

Flexibility

Resilience

Education

Related degree

Tools

EMR system

Job description

Avance Care is seeking a Front Desk team member to be the first point of contact, creating a warm, welcoming environment and ensuring smooth check-in to checkout in a busy NC primary care setting.

Role requires at least one year of medical front desk experience, strong communication, and the ability to manage EMR tasks, scheduling, and payments. Full-time with 12-hour weekday shifts and rotating weekends; comprehensive benefits offered.