Urgent Care Front Desk Pro – Patient-Focused Scheduler

Health MD Urgent Care; West Springfield (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

Health MD Urgent Care is seeking a professional Medical Receptionist to join our fast-paced urgent care team. The role involves greeting patients, verifying insurance, scheduling, and maintaining accurate EMR records in a high-volume clinical setting.

The ideal candidate will have strong communication skills, be reliable and team-oriented, and able to multitask while ensuring a positive, patient-centered experience.

Qualifications

• Experience as medical receptionist or front desk in healthcare preferred.
• Knowledge of insurance verification and basic billing procedures.
• Strong communication and customer service skills.

Responsibilities

• Greet and check in patients in a friendly and professional manner.
• Verify insurance eligibility and collect co-payments.
• Schedule appointments and manage patient flow.
• Answer multi-line phone systems and respond to inquiries.
• Enter and update patient information accurately in the EMR system.
• Scan, fax, and manage medical documents.
• Coordinate with clinical staff to ensure smooth daily operations.
• Maintain confidentiality in accordance with HIPAA guidelines.

Skills

Medical reception

Insurance verification

Communication

High-volume environments

EMR proficiency

Team player

Tools

EMR software

Basic computer apps

Job description

Health MD Urgent Care is seeking a professional Medical Receptionist to join our fast-paced urgent care team. The role involves greeting patients, verifying insurance, scheduling, and maintaining accurate EMR records in a high-volume clinical setting.

The ideal candidate will have strong communication skills, be reliable and team-oriented, and able to multitask while ensuring a positive, patient-centered experience.