Patient-Focused Team Leader

Apria Healthcare LLC; Plainview (NY); On-site; USD 73,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Short- and long-term disability

Job summary

Apria Healthcare is seeking a Team Manager to supervise staff who interact with patients and customers in person and via email, phone and chat. You will lead with clear goals, foster an open communication culture, and drive customer happiness through effective processes.

Responsibilities include delegating tasks, overseeing day-to-day operations, monitoring performance metrics, coaching staff, and ensuring accurate order processing.

Qualifications

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Degree in management or training in team leading is a plus.

Responsibilities

• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Perform quality checks on individual work performance, identify training needs, and provide coaching.
• Ensures team members complete order processing using current tools, processes and technology.
• Oversees engagement of patients and referral sources in order status, ensuring timely follow-up as needed.
• Responsible for front desk reception area and the supervision of Branch Coordinators.
• May assist in implementing new policies and programs.
• May assist Sales when necessary to maintain contact with major accounts and key referral sources within branch territory.
• Performs other duties as required.

Skills

Team leadership

Supervisory experience

Performance metrics

Communication

Patient-focused

Collaboration

Education

Degree in management or training in team leading

Tools

MS Excel

Job description

Apria Healthcare is seeking a Team Manager to supervise staff who interact with patients and customers in person and via email, phone and chat. You will lead with clear goals, foster an open communication culture, and drive customer happiness through effective processes.

Responsibilities include delegating tasks, overseeing day-to-day operations, monitoring performance metrics, coaching staff, and ensuring accurate order processing.