Patient Care Team Lead

Accendra Health; Plainview (NY); On-site; USD 73,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) plan

Flexible Spending Accounts

Life insurance

Disability coverage

Employee assistance program

Parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a Team Manager to supervise a mixed full-time/part-time staff delivering care and services to patients. You will lead daily operations, drive customer happiness through effective communication, and optimize workflows across reception, branch coordination, and referral sources.

You will coach teams, monitor performance, and implement policies while ensuring accurate order processing and timely patient engagement.

Qualifications

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Degree in management or training in team leading is a plus.

Responsibilities

• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Perform quality checks on individual work performance, identify training needs, and provide coaching.
• Ensures team members complete order processing using current tools, processes and technology.
• Oversees engagement of patients and referral sources in order status, ensuring timely follow-up as needed.
• Responsible for front desk reception area and the supervision of Branch Coordinators.
• May assist in implementing new policies and programs.
• May assist Sales when necessary to maintain contact with major accounts and key referral sources within branch territory.

Skills

Patient-Focused

Action-Oriented

Collaborative

Effective Communicator

Energetic & Passionate

Relationship Builder

Computer Skills

Education

Degree in management or team-leading training

Tools

MS Excel

MS Access

MS PowerPoint

MS Project

Visio

MS Word

Job description

Accendra Health is seeking a Team Manager to supervise a mixed full-time/part-time staff delivering care and services to patients. You will lead daily operations, drive customer happiness through effective communication, and optimize workflows across reception, branch coordination, and referral sources.

You will coach teams, monitor performance, and implement policies while ensuring accurate order processing and timely patient engagement.