Patient Services Team Lead — Call Center & Quality

AdaptHealth, LLC; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

AdaptHealth, LLC is seeking a Patient Services Manager to oversee day-to-day operations of the Patient Services team, ensuring calls are answered and issues resolved efficiently. You will monitor performance metrics, train staff, and drive process improvements while maintaining HIPAA compliance.

Responsibilities include supervising staff, coordinating cross-functional actions, preparing reports, and upholding department standards to achieve patient experience goals.

Qualifications

• High School diploma required; associate degree preferred.
• Two years customer service management experience required.
• Experience in health care admin, financial, insurance CS, claims, billing, home health or medical terminology training preferred.
• Exact job experience in Medicare certified HME/pharmacy/diabetic or medical supplies env. that bills insurance.

Responsibilities

• Oversees day-to-day responsibilities of the Patient Services team.
• Resolves questions from phone calls and ensures timely action.
• Ensures staff training and accountability to meet standards and goals.
• Identifies root causes and drives process improvements.
• Develops and maintains knowledge of current HME products/services.

Skills

Leadership Skills

Co-manage in multi-site

Independent Thinker

Analytical problem solving

Verbal and written communication

Microsoft Office

Prioritize and manage multiple project

Apply common sense to instructions

Learn new technologies

Education

High School diploma

Associate degree (preferred)

Tools

Microsoft Office

Excel

Job description

AdaptHealth, LLC is seeking a Patient Services Manager to oversee day-to-day operations of the Patient Services team, ensuring calls are answered and issues resolved efficiently. You will monitor performance metrics, train staff, and drive process improvements while maintaining HIPAA compliance.

Responsibilities include supervising staff, coordinating cross-functional actions, preparing reports, and upholding department standards to achieve patient experience goals.