Healthcare Team Leader — Patient Care & Operations

Apria Healthcare; United States; Remote; USD 54,000 - 101,000; Full time

Benefits offered by this job

Medical coverage

401(k)

Paid time off

Flexible Spending Accounts

Parental leave

Disability insurance

Job summary

Apria Healthcare is seeking a Team Manager to supervise both full-time and part-time staff who interact with patients and customers via email, phone, live chat, and in person. The role focuses on guiding staff to achieve customer happiness through effective communication and efficient processes.

You will oversee day-to-day operations, support local branches, monitor performance, ensure compliance, and drive improvements.

Qualifications

• High school degree or equivalent.
• 5+ years in healthcare/health insurance preferred.
• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Degree in management or training in team leading is a plus.

Responsibilities

• Oversee and direct day-to-day operational team in the designated market.
• Support the local branch offices within the market.
• Monitor team performance to maximize patient account resolution.
• Research and secure information to continue insurance coverage.
• Coach staff and ensure timely reimbursement.
• Drive process improvements and ensure compliance.

Job description

Apria Healthcare is seeking a Team Manager to supervise both full-time and part-time staff who interact with patients and customers via email, phone, live chat, and in person. The role focuses on guiding staff to achieve customer happiness through effective communication and efficient processes.

You will oversee day-to-day operations, support local branches, monitor performance, ensure compliance, and drive improvements.