Healthcare CS Manager: Lead Teams, Elevate Clients

WEB-TPA, Inc.; Irving (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision, life and HMO/

Job summary

WebTPA, Inc. in Irving, TX, is seeking a Customer Service Manager to lead a healthcare call center team and oversee client relationships. The role emphasizes coaching, performance management, and ensuring service standards across assigned clients.

Responsibilities include direct supervision of assistant managers, hiring decisions, and ongoing coaching. Strong communication and MS Office proficiency are essential for success in this in-office role.

Qualifications

• 3+ years related work experience in a call center environment in the healthcare industry.
• 1+ years direct supervisory/management experience.
• Professional verbal and written communication skills for interfacing with internal/external contacts.
• Strong knowledge of Microsoft Office.

Responsibilities

• Managing Customer Service Assistant Managers and hiring/promotion within WebTPA.
• Providing direction and coaching on performance of teams; conducting 1:1 meetings and performance appraisals.
• Resolves customer service issues by researching plan coverage and educating clients and members with findings.
• Monitoring client performance guarantees and preparing internal reports with insights and proposals.

Skills

Supervisory experience

Call center

Healthcare industry

Microsoft Office

Education

Bachelor's degree or related equivalent experience

Tools

Microsoft Office

Job description

WebTPA, Inc. in Irving, TX, is seeking a Customer Service Manager to lead a healthcare call center team and oversee client relationships. The role emphasizes coaching, performance management, and ensuring service standards across assigned clients.

Responsibilities include direct supervision of assistant managers, hiring decisions, and ongoing coaching. Strong communication and MS Office proficiency are essential for success in this in-office role.