Patient-Driven Team Leader – Healthcare Ops

Byram Healthcare Centers Inc; Plainview (NY); On-site; USD 73,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Accendra Health seeks a Team Manager to supervise staff interacting with patients and customers via in-person, email, phone, and chat. You will guide performance, ensure timely follow-up, and maintain a positive, employee-centric environment.

You will delegate tasks, monitor operations, coach team members, and collaborate with sales when needed to support major accounts within the branch. Strong leadership and communication are essential.

Qualifications

• Proven work experience as a team leader or supervisor.
• In-depth knowledge of performance metrics.
• Good PC skills, especially MS Excel.
• Degree in management or training in team leading is a plus.

Responsibilities

• Delegate tasks and set deadlines.
• Oversee day-to-day operation.
• Monitor team performance and report on metrics.
• Provide coaching to staff.
• Oversee engagement of patients and referral sources.
• Supervise Branch Coordinators and front desk operations.
• Assist in policy implementation and major account contact.

Skills

Team leadership

Performance metrics

MS Excel

Communication

Collaboration

Problem solving

Education

Degree in management or team leading training

Tools

MS Excel

MS PowerPoint

MS Project

Visio

Word

Access

Job description

Accendra Health seeks a Team Manager to supervise staff interacting with patients and customers via in-person, email, phone, and chat. You will guide performance, ensure timely follow-up, and maintain a positive, employee-centric environment.

You will delegate tasks, monitor operations, coach team members, and collaborate with sales when needed to support major accounts within the branch. Strong leadership and communication are essential.