Patient-Focused Scheduling Specialist

Bayfrontstpete; Saint Petersburg (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Orlando Health in Florida seeks a Scheduling Coordinator to coordinate scheduling for tests and procedures, communicating regularly with physicians and patients to arrange, reschedule, or cancel. This role requires excellent communication, telephone etiquette, and familiarity with scheduling systems; the coordinator supports patient preparation, arrival, and care experiences in a patient-first environment.

Applicants should have a high school diploma and healthcare or retail experience; medical

Qualifications

• High school diploma or equivalent required.
• Complete medical terminology course within 90 days of hire.
• One year of retail, customer service or health care experience.
• Solid communication and phone etiquette required.

Responsibilities

• Coordinate scheduling for tests and procedures with physicians and patients.
• Provide scheduling information and expedite patient preparation and arrival.
• Maintain daily schedules and communicate changes to staff.
• Demonstrate exceptional customer service with a Patient First philosophy.
• Utilize registration, scheduling systems, and web-based resources.
• Understand ICD-9/ICD-10 and CPT codes as needed.

Skills

Customer service

Telephone etiquette

Professional communication

Education

High school diploma or equivalent

Medical terminology course within 90 days of hire

Tools

Computer experience

Multiline telephone system

Job description

Orlando Health in Florida seeks a Scheduling Coordinator to coordinate scheduling for tests and procedures, communicating regularly with physicians and patients to arrange, reschedule, or cancel. This role requires excellent communication, telephone etiquette, and familiarity with scheduling systems; the coordinator supports patient preparation, arrival, and care experiences in a patient-first environment.

Applicants should have a high school diploma and healthcare or retail experience; medical