Scheduling Coord

Bayfrontstpete; Saint Petersburg (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Orlando Health in Florida seeks a Scheduling Coordinator to coordinate scheduling for tests and procedures, communicating regularly with physicians and patients to arrange, reschedule, or cancel. This role requires excellent communication, telephone etiquette, and familiarity with scheduling systems; the coordinator supports patient preparation, arrival, and care experiences in a patient-first environment.

Applicants should have a high school diploma and healthcare or retail experience; medical

Qualifications

• High school diploma or equivalent required.
• Complete medical terminology course within 90 days of hire.
• One year of retail, customer service or health care experience.
• Solid communication and phone etiquette required.

Responsibilities

• Coordinate scheduling for tests and procedures with physicians and patients.
• Provide scheduling information and expedite patient preparation and arrival.
• Maintain daily schedules and communicate changes to staff.
• Demonstrate exceptional customer service with a Patient First philosophy.
• Utilize registration, scheduling systems, and web-based resources.
• Understand ICD-9/ICD-10 and CPT codes as needed.

Skills

Customer service

Telephone etiquette

Professional communication

Education

High school diploma or equivalent

Medical terminology course within 90 days of hire

Tools

Computer experience

Multiline telephone system

Job description

Position Summary

Summary

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Responsibilities

Essential Functions

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development.

Qualifications

Education/Training

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

• None.

Experience

• One (1) year of retail, customer service or health care.
• Computer experience required.