Patient Access & Scheduling Specialist

Florida Medical Clinic Orlando Health; Saint Petersburg (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

Orlando Health in Saint Petersburg, FL, seeks a front office assistant to support ambulatory/physician office operations. You will handle patient registration, appointment scheduling, referrals, and records requests under supervision.

The role emphasizes accurate data collection, compliant processes, and professional interactions with patients and families. A high school diploma and at least 6 months in a clerical or customer service setting are expected.

Qualifications

• High School diploma or equivalent required.
• 6 months of clerical, office or customer service experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Schedules patient appointments according to protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies.
• Ensures compliance with Orlando Health policies, ADA and FMLA where applicable.
• Operates office equipment and handles telephone calls professionally.
• Contributes to patient satisfaction and punctual attendance.
• Participates in Quality Assurance activities as assigned.
• Supports billing services as needed.

Skills

Customer service

Telephone support

Data entry

Scheduling

Education

High School diploma or equivalent

Job description

Orlando Health in Saint Petersburg, FL, seeks a front office assistant to support ambulatory/physician office operations. You will handle patient registration, appointment scheduling, referrals, and records requests under supervision.

The role emphasizes accurate data collection, compliant processes, and professional interactions with patients and families. A high school diploma and at least 6 months in a clerical or customer service setting are expected.