Patient-First Scheduling Coordinator – Outpatient Testing

Orlando Health, Inc.; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Student loan repayment

Tuition reimbursement

FREE college education programs

Retirement savings

Paid paternity leave

Fertility benefits

Back up elder/childcare

Pet insurance

PTO/Holidays for full-time and part‑t‑

Job summary

Orlando Health Medical Group – Outpatient Preadmission Testing is seeking a Scheduling Coordinator to manage scheduling, rescheduling, and cancellations for tests and procedures. You will liaise with physicians, patients, and surgical teams to ensure timely and accurate patient flow.

Responsibilities include maintaining scheduling systems, communicating changes, and upholding the Patient First philosophy. The role requires strong customer service, computer skills, and familiarity with

Qualifications

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• One (1) year of retail, customer service or health care experience.
• Computer experience required.

Responsibilities

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.

Skills

Customer service

Communication

Computer skills

Attention to detail

Education

High school diploma or equivalent

Tools

Scheduling systems

Job description

Orlando Health Medical Group – Outpatient Preadmission Testing is seeking a Scheduling Coordinator to manage scheduling, rescheduling, and cancellations for tests and procedures. You will liaise with physicians, patients, and surgical teams to ensure timely and accurate patient flow.

Responsibilities include maintaining scheduling systems, communicating changes, and upholding the Patient First philosophy. The role requires strong customer service, computer skills, and familiarity with