Patient-Focused Pharmacy Refill Technician

Shields Health Solutions; Hanover (MD); On-site; USD 33,000 - 36,000; Full time

Job summary

Shields Health Solutions is seeking a Pharmacy Refill Technician to provide hands-on support to pharmacy staff and liaisons, ensuring accurate and timely filling and delivery of specialty medications. You will work with health system pharmacy teams and Shields liaisons to optimize workflows and patient care.

Responsibilities include outbound patient calls, handling inbound inquiries, clarifying orders with the pharmacist, coordinating refills, data entry, and maintaining documentation across

Qualifications

• State-registered pharmacy technician; CPhT or equivalent strongly preferred but not required.
• 1+ year experience; 5-8 years preferred as Pharmacy Technician.
• High school diploma or GED required.

Responsibilities

• Provide courteous patient assistance and outbound calls to patients, providers, and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete refill requests promptly.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist or clinician as appropriate.
• Coordinate medication refills including data entry and days supply accuracy.
• Document work across systems and manage data in database applications.

Skills

Interpersonal communication

Phone skills

Organizational skills

Attention to detail

Empathy

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Word

PowerPoint

Outlook

Teams

Job description

Shields Health Solutions is seeking a Pharmacy Refill Technician to provide hands-on support to pharmacy staff and liaisons, ensuring accurate and timely filling and delivery of specialty medications. You will work with health system pharmacy teams and Shields liaisons to optimize workflows and patient care.

Responsibilities include outbound patient calls, handling inbound inquiries, clarifying orders with the pharmacist, coordinating refills, data entry, and maintaining documentation across