Pharmacy Technician Refill Calls

RXinsider LTD.; Jacksonville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Shields Health Solutions is seeking a Pharmacy Refill Technician to support pharmacy staff and liaisons by ensuring accurate and timely refill processing, data entry, and patient communication. The role includes outbound calls, handling inbound inquiries, coordinating meds, and documenting activities across systems.

The ideal candidate is a state-registered pharmacy technician (CPhT preferred), with 1+ year experience, HS diploma or GED, and strong interpersonal, organizational, and computer

Qualifications

• Requires state registration as a pharmacy technician; national certification (CPhT) preferred but not required.
• Minimum 1 year experience; 5–8 years preferred in healthcare settings.
• Education: High school diploma or GED.

Responsibilities

• Provide courteous, compassionate assistance to patients, providers, and pharmacy staff.
• Make outbound patient refill calls and process refill requests promptly.
• Answer and triage inbound inquiries and clarify orders with pharmacists.
• Coordinate medication refills, enter data, and ensure correct days supply.
• Assist with claim adjudication, troubleshooting, and rejection codes.

Skills

Interpersonal communication

Phone skills

Microsoft Office

Excel

Word

Learning new programs

Organizational skills

Education

High school diploma or GED

State-registered pharmacy technician

CPhT certification preferred

Job description

The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.

Job Duties

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and/or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.
• Following through with claim adjudication and troubleshooting and reject codes.
• Partnering with pharmacy to ensure proper in-stock of medications.
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.
• Properly discontinuing patients off service when appropriate.
• Documenting work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Skills

strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must.

Traits

Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.

Other

energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.

Experience/ Education

• Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.
• Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
• Education: High school diploma or GED required

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.