Patient-Focused Optician—In-Clinic Eyewear Experience

Medical Eyeglass Center, Inc.; Providence (RI); On-site; USD 42,000 - 64,000; Full time

Job summary

Medical Eyeglass Center, Inc. seeks a skilled Optician to join our clinical dispensing team inside partner medical offices. You’ll guide patients from selection to fitting, process orders, and maintain records with accuracy.

The role blends technical eyewear expertise with patient care in a supportive setting. Strong customer service, attention to detail, and comfort with insurance portals and MS Excel are highly valued. Full-time Monday - Friday 8am - 5pm.

Qualifications

• Friendly, professional, and patient-focused personality.
• Ability to read spectacle prescriptions (and contact lenses where applicable).
• Skilled in eyewear fitting, adjustments, and repairs or willingness to learn.
• Strong customer service and sales skills, including handling objections.
• Clear and professional verbal and written communication.
• Proficiency with MS Excel, email, and insurance portals (preferred).
• Strong organization and time management skills.
• Team-oriented with ability to build positive relationships.

Responsibilities

• Provide patients with an outstanding eyewear experience from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and non-prescription eyewear and contact lenses where applicable.
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory and displays, ensuring they are organized and stocked.

Skills

Eyewear fitting

Customer service

Sales

Prescription reading

Insurance portals

MS Excel

Education

RDO/LDO license desirable

Tools

POS systems

Insurance portals

Job description

Medical Eyeglass Center, Inc. seeks a skilled Optician to join our clinical dispensing team inside partner medical offices. You’ll guide patients from selection to fitting, process orders, and maintain records with accuracy.

The role blends technical eyewear expertise with patient care in a supportive setting. Strong customer service, attention to detail, and comfort with insurance portals and MS Excel are highly valued. Full-time Monday - Friday 8am - 5pm.