Patient-Focused Optician: Frame & Lens Expert

Talentcare, LLC; Corpus Christi (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Complete Family Eye Care is seeking an experienced Optician to assist patients in selecting eyeglasses, educating on lens options, and processing orders with accurate measurements and great customer service.

The role requires 1–2 years of optical experience, proficiency with EHR systems, frame tracing and lensometers, and knowledge of vision insurance plans. HIPAA compliance is essential.

Qualifications

• Minimum 1–2 years of prior experience in an optical setting (private practice, retail or clinical)
• Proficient in interpreting and applying optical prescriptions
• Strong knowledge of lens types, coatings, materials, and frame adjustments
• Familiarity with vision insurance plans (e.g., VSP, Eyemed, Spectera)
• Skilled in performing accurate optical measurements (e.g., PD, seg height, frame fitting)
• Ability to identify and troubleshoot eyewear issues, perform repairs and adjustments
• Comfortable using optical equipment/software (lensometers, EHR, frame tracing systems, lab tools)
• Strong interpersonal skills with a focus on empathy, patience, and professionalism

Responsibilities

• Greet patients and assist them in selecting eyeglass frames that fit their prescription, style preferences, face shape, and budget
• Educate patients about lens options, coatings, and benefits tailored to their lifestyle and vision needs
• Provide accurate information about insurance coverage, pricing, and promotional offerings
• Deliver exceptional customer service throughout the eyewear purchasing and fitting process
• Take precise facial and optical measurements (e.g., pupillary distance, segment height)
• Fit, repair, and adjust glasses to ensure optimal comfort, alignment, and functionality
• Ensure compliance with HIPAA and industry-specific standards for patient care and product handling
• Accurately and efficiently enter all patient information in the EHR system and maintain well organized and concise record keeping

Skills

Optical prescriptions

Lens types

Vision insurance plans

Optical measurements

Repairs & adjustments

EHR & lab tools

HIPAA compliance

Customer service

Empathy & professionalism

Tools

EHR systems

Lensometers

Frame tracing systems

Lab tools

Job description

Complete Family Eye Care is seeking an experienced Optician to assist patients in selecting eyeglasses, educating on lens options, and processing orders with accurate measurements and great customer service.

The role requires 1–2 years of optical experience, proficiency with EHR systems, frame tracing and lensometers, and knowledge of vision insurance plans. HIPAA compliance is essential.