Patient-Focused Optical Associate — In-Office

Medical Eyeglass Center; Concord (MA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center in Concord, MA seeks an Optical Associate to join our team inside medical offices. You’ll provide outstanding eyewear experiences, assist with fitting, and work closely with providers to ensure accurate prescriptions and timely service.

This full-time role blends technical eyewear skills with friendly patient care, handling orders, insurance claims, and inventory while maintaining a welcoming environment and high standards of accuracy.

Qualifications

• Friendly, professional, patient-focused personality.
• Ability to read spectacle prescriptions (and contact lenses where applicable).
• Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
• Strong customer service and sales skills, including handling objections.
• Proficiency with MS Excel, email, and insurance portals (preferred).
• Strong organization and time management skills.
• Team-oriented with the ability to build effective relationships.
• Attention to detail and receptiveness to feedback.
• Experience with EHR or optical POS systems.

Responsibilities

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s pointofsale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and nonprescription eyewear (and contact lenses where applicable).
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support inoffice promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

Skills

Eyewear fitting

Customer service

Sales skills

Communication

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

MS Excel

EHR systems

Optical POS systems

Insurance portals

Job description

Medical Eyeglass Center in Concord, MA seeks an Optical Associate to join our team inside medical offices. You’ll provide outstanding eyewear experiences, assist with fitting, and work closely with providers to ensure accurate prescriptions and timely service.

This full-time role blends technical eyewear skills with friendly patient care, handling orders, insurance claims, and inventory while maintaining a welcoming environment and high standards of accuracy.