Patient-Focused Optical Associate: Fitting & Insurance

Medical Eyeglass Center; Branford (CT); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center in Branford, CT is seeking a friendly Optical Associate to join our team inside a medical office. You will help patients select and fit eyewear, process orders, and maintain records with care.

The role blends technical eyewear skills with patient service, including frame adjustments, lens measurements, and collaboration with providers. We value accuracy, organization, and a welcoming environment for patients and staff.

Qualifications

• High School Diploma or GED is required.
• At least 6 months of experience in optical.
• Knowledge of frame adjustments and frame repairs.
• Experience taking precise measurements (PD, seg height, optical center).
• Familiarity with optical lab processes and lens types (single vision, bifocal, progressive).
• Experience reading lenses using a manual lensometer.
• Ability to handle insurance eligibility checks and authorizations.
• Strong attention to detail and accuracy when filling prescriptions; ability to multitask in a fast-paced environment.
• Basic computer skills and experience with EHR or optical POS systems.

Responsibilities

• Provide patients with an outstanding eyewear experience from selection to fitting and adjustments.
• Process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and nonprescription eyewear (and contact lenses where applicable).
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support in-office promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

Skills

Customer service

Sales skills

Communication

Attention to detail

Team oriented

Time management

Friendly/patient-focused

Problem solving

Education

High School Diploma or GED

Tools

Manual lensometer

Optical POS system

EHR system

MS Excel

Job description

Medical Eyeglass Center in Branford, CT is seeking a friendly Optical Associate to join our team inside a medical office. You will help patients select and fit eyewear, process orders, and maintain records with care.

The role blends technical eyewear skills with patient service, including frame adjustments, lens measurements, and collaboration with providers. We value accuracy, organization, and a welcoming environment for patients and staff.