Patient-Focused Optical Associate

Medical Eyeglass Center; East Amherst (NY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center in Williamsville, NY is seeking an Optical Associate to assist patients with eyewear selection, fitting, and adjustments, delivering a smooth, patient-focused experience inside the medical office environment.

You will process orders in MEC’s POS, manage prescriptions and insurance claims, maintain inventory, and support in-office promotions with a professional, team-oriented approach.

Qualifications

• High School Diploma or GED
• Minimum 6 months of experience in optical
• Knowledge of frame adjustments and frame repairs
• Experience taking accurate measurements (PD, seg height, optical center)
• Familiarity with optical lab processes and lens types
• Experience reading lenses using manual lensometer
• Ability to handle insurance eligibility checks and authorizations
• Strong attention to detail and accuracy when filling prescriptions
• Ability to multitask in a fast-paced environment
• Basic computer skills and experience with EHR or optical POS systems

Responsibilities

• Provide patients with an outstanding eyewear experience from selection to fitting.
• Accurately process and complete orders through MEC’s POS.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely completion.
• Submit insurance claims and follow up on outstanding receivables.
• Dispense prescription and nonprescription eyewear and contact lenses as applicable.
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory and keep displays organized and stocked.
• Review daily patient schedules to anticipate volume and insurance eligibility.
• Support in-office promotions and marketing materials.
• Build positive relationships with providers, technicians, and staff.
• Maintain a professional and welcoming environment for patients and staff.

Skills

Customer service

Eyewear fitting

Prescription reading

Sales skills

Communication

Time management

Detail oriented

Teamwork

Learning mindset

Multitasking

Education

High School Diploma or GED

Tools

MS Excel

Email client

Insurance portals

Job description

Medical Eyeglass Center in Williamsville, NY is seeking an Optical Associate to assist patients with eyewear selection, fitting, and adjustments, delivering a smooth, patient-focused experience inside the medical office environment.

You will process orders in MEC’s POS, manage prescriptions and insurance claims, maintain inventory, and support in-office promotions with a professional, team-oriented approach.