Optical Associate - Patient-First Eyewear Specialist

Medical Eyeglass Center; East Amherst (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center (MEC) seeks a skilled Optical Associate to join our team inside medical offices, delivering eyewear fitting, adjustments, and patient-focused service. You will work closely with patients and clinic staff to ensure accurate prescriptions, orders, and insurance processing.

The role combines technical eyeglass expertise with compassionate customer care in a professional setting. Experience in optical POS/insurance is preferred, with a strong emphasis on accuracy and teamwork.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of experience in optical.
• Ability to read spectacle prescriptions and diagnose basic measurements.

Responsibilities

• Provide patients with an outstanding eyewear experience from selection to fitting and adjustments.
• Process orders through MEC’s point-of-sale systems with accuracy.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review lab orders to ensure timely and accurate completion.
• Submit insurance claims and follow up on receivables.

Skills

Eyewear fitting

Prescription reading

Customer service

Sales skills

Insurance portals

Organization

Education

High School Diploma or GED

Tools

MS Excel

EHR/Optical POS

Job description

Medical Eyeglass Center (MEC) seeks a skilled Optical Associate to join our team inside medical offices, delivering eyewear fitting, adjustments, and patient-focused service. You will work closely with patients and clinic staff to ensure accurate prescriptions, orders, and insurance processing.

The role combines technical eyeglass expertise with compassionate customer care in a professional setting. Experience in optical POS/insurance is preferred, with a strong emphasis on accuracy and teamwork.