Medical Office Rep II

Dignity Health; Stockton (CA); On-site; USD 34,000 - 38,000; Full time

Job summary

Dignity Health Medical Foundation is seeking a Medical Office Representative to greet patients and visitors with courtesy and empathy. You will manage incoming calls, relay messages, and verify health plan eligibility to support efficient clinic operations.

The role requires collecting patient demographics, insurance details, and scheduling appointments in the practice management system, while maintaining accuracy and customer service excellence daily.

Qualifications

• Six months’ outpatient receptionist experience preferred or equivalent high-volume customer service exposure.
• Strong interpersonal and organizational skills with excellent customer service abilities.
• Proficiency in keyboarding and standard office equipment.

Responsibilities

• Greet patients and visitors and provide courteous, professional service.
• Serve as the primary phone contact for clinic calls and messages.
• Collect and update demographics and insurance information.
• Schedule appointments using the electronic practice management system and support daily clinic operations.

Skills

Customer service

Phone etiquette

Multi-line phones

Data entry

Education

High School diploma

Tools

Practice management system

Job description

Job Summary And Responsibilities

As our Medical Office Representative, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. This is an SEIU-UHW represented position.

Job Summary And Responsibilities

As our Medical Office Representative, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. This is an SEIU-UHW represented position.

Every day you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives.

To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients.

Required

Job Requirements

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

Preferred

• Familiarity with an electronic practice management system is preferred.
• Experience with multi-line phones/ACD phones preferred. Medical terminology preferred.

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group - Stockton, a service of Dignity Health Medical Foundation, is a multi-specialty clinic with three locations in Stockton, California. Along with our local affiliated Dignity Health hospital (St. Joseph's Medical Center), we offer an integrated care delivery system that provides primary care for family medicine and internal medicine, cancer care (gynecologic oncology and radiation oncology), endocrinology, gastroenterology, and general surgery.

One Community. One Mission. One California

Pay Range

$25.00 - $27.31 /hour