Medical Office Rep II

Dignity Health; Grass Valley (CA); On-site; USD 33,062 - 38,710; Full time

Job summary

A California nonprofit healthcare provider is seeking a Medical Office Representative II to deliver excellent customer service at their clinics. The ideal candidate will greet patients, manage phone communications, collect demographic information, and schedule appointments using electronic systems. Required qualifications include a high school diploma and strong customer service skills, with six months of outpatient experience preferred. This role offers an hourly pay rate of $24.00 - $28.10, contributing to essential patient care.

Qualifications

• Six months of experience in an outpatient setting as a Medical Office Receptionist preferred.
• Experience in a high-volume customer service role or as a Phone Receptionist.
• Excellent keyboarding skills and ability to use computer equipment.

Responsibilities

• Greet patients and provide excellent customer service.
• Collect and update patients' demographics and insurance information.
• Schedule appointments using an electronic practice management system.
• Perform clerical duties to support clinic operations and patient care.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Education

High School diploma or equivalent

Tools

Electronic practice management system

Multi-line phones

Standard office equipment

Job description

Job Summary And Responsibilities

As a Medical Office Representative II at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll be the first to greet and prove excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.

Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is the perfect opportunity if you are interested in growing your career in healthcare.

Some Of Your Daily Activities Will Include

• Collecting and updating demographics and insurance information
• Verification of health plan eligibility
• Taking complete and accurate messages
• Scheduling mutually acceptable appointment times utilizing an electronic practice management system
• Performing other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines

Job Requirements

Minimum Qualifications:

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

Preferred Qualifications

• Familiarity with an electronic practice management system is preferred.
• Experience with multi-line phones/ACD phones preferred. Medical terminology preferred.

Where You'll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve.

Pay Range

$24.00 - $28.10 /hour