Medical Office Rep II

Dignity Health Medical Foundation; Folsom (CA); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

Dignity Health Medical Foundation in California seeks a Medical Office Representative to greet patients, handle calls, and coordinate front-desk activities. You will gather demographics and insurance data, verify eligibility, and manage messages to support efficient clinic operations.

The role emphasizes empathy, efficiency, and strong customer service, with preference for those experienced in outpatient settings.

Formación

• Six months experience in outpatient setting as Medical Office Receptionist preferred or equivalent in a high-volume customer service role
• High School diploma or equivalent required
• Excellent interpersonal, organizational and customer service skills
• Keyboarding and basic computer skills required

Responsabilidades

• Greet patients, physicians and visitors and provide excellent service
• Serve as primary phone contact for incoming calls and route messages
• Collect and update demographics and insurance information
• Verify health plan eligibility and take complete messages
• Schedule appointments using an electronic practice management system
• Perform clerical tasks to support daily clinic operations

Conocimientos

Interpersonal skills

Organizational skills

Customer service

Keyboarding

Educación

High School diploma or equivalent

Descripción del empleo

Job Summary and Responsibilities

As our Medical Office Representative, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. This is an SEIU-UHW represented position.

Every day you will collect and update demographics and insurance information, verify health plan eligibility, take complete and accurate messages, schedule mutually acceptable appointment times utilizing an electronic practice management system, and perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives.

To be successful in this role, you will bring enthusiasm to help others, work efficiently, and provide empathy for our patients.

Job Requirements

Required

• Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation.
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills are essential.
• Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

Preferred

• Familiarity with an electronic practice management system is preferred.
• Experience with multi-line phones/ACD phones preferred. Medical terminology preferred.

Where You’ll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California