Patient-Focused Medical Office Front Desk

Hackensack Meridian Health; Paramus (NJ); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Reimbursement

Retirement Benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care operations. You will handle front desk duties, check-in/out, scheduling, and patient registration, ensuring a smooth patient experience from arrival to departure.

Key responsibilities include collecting copayments, verifying insurance, entering demographics into EMR, and assisting patients with paperwork and post-visit needs. Travel to other locations may be required.

Qualifications

• High School diploma, GED, or equivalent.
• 1+ years experience in public/customer service.
• Ability to multitask in a fast-paced environment.
• Travel to various locations; reliable transportation.
• Proficient in Microsoft Office or Google Suite; excellent communication.

Responsibilities

• Greet patients and manage check-in/check-out efficiently.
• Verify demographics, collect copayments and balances, verify insurance eligibility.
• Ensure referrals and required forms are completed and correctly entered in EMR.
• Coordinate scheduling, registrations, and communications via EMR/email/phone.
• Maintain confidentiality and support front-end operations; escalate issues as needed.
• Assist patients with check-in processes and post-visit needs.

Skills

Customer service

Communication skills

Microsoft Office / Google Suite

Multitasking

Travel

Education

High School diploma / GED

Associate degree (preferred)

Tools

EMR/EHR systems

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support ambulatory care operations. You will handle front desk duties, check-in/out, scheduling, and patient registration, ensuring a smooth patient experience from arrival to departure.

Key responsibilities include collecting copayments, verifying insurance, entering demographics into EMR, and assisting patients with paperwork and post-visit needs. Travel to other locations may be required.