Patient-Focused Front Desk Specialist (Healthcare)

EHG; Virginia Beach (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Bay Pointe Rehabilitation and Nursing in Virginia Beach seeks a friendly receptionist to provide general office support, answer calls, direct inquiries to the appropriate departments, manage mail and supplies, and support daily clerical tasks within a resident-centered, quality-focused environment.

The ideal candidate will demonstrate excellent phone etiquette, professional discretion, strong English communication, and the ability to collaborate across teams to improve workflow and customer

Qualifications

• High school diploma or GED required.
• Six months to one year customer service or office/clerical experience.
• Excellent phone etiquette.
• Effective verbal and written English communication skills.
• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels and work well in a team.

Responsibilities

• Answer incoming calls and direct to appropriate departments.
• Provide callers with facility information.
• Receive, sort and forward incoming mail.
• Coordinate pick-up and delivery of express mail services.
• Assist with ordering, receiving, stocking and distributing office supplies.
• Assist with other clerical duties as needed.
• Identify process improvements to enhance customer experience.

Skills

Customer service

Office coordination

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Bay Pointe Rehabilitation and Nursing in Virginia Beach seeks a friendly receptionist to provide general office support, answer calls, direct inquiries to the appropriate departments, manage mail and supplies, and support daily clerical tasks within a resident-centered, quality-focused environment.

The ideal candidate will demonstrate excellent phone etiquette, professional discretion, strong English communication, and the ability to collaborate across teams to improve workflow and customer