Receptionist Weekends 8AM-4:30PM

EHG; Virginia Beach (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

Bay Pointe Rehabilitation and Nursing in Virginia Beach seeks a friendly receptionist to provide general office support, answer calls, direct inquiries to the appropriate departments, manage mail and supplies, and support daily clerical tasks within a resident-centered, quality-focused environment.

The ideal candidate will demonstrate excellent phone etiquette, professional discretion, strong English communication, and the ability to collaborate across teams to improve workflow and customer

Qualifications

• High school diploma or GED required.
• Six months to one year customer service or office/clerical experience.
• Excellent phone etiquette.
• Effective verbal and written English communication skills.
• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels and work well in a team.

Responsibilities

• Answer incoming calls and direct to appropriate departments.
• Provide callers with facility information.
• Receive, sort and forward incoming mail.
• Coordinate pick-up and delivery of express mail services.
• Assist with ordering, receiving, stocking and distributing office supplies.
• Assist with other clerical duties as needed.
• Identify process improvements to enhance customer experience.

Skills

Customer service

Office coordination

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Receptionist

Bay Pointe Rehabilitation and Nursing is a family of skilled nursing facilities and rehabilitation centers. We are resident-centered and quality-focused! Our workplace culture is all about uplifting people. If you are looking for a healthcare organization where you can bring your best \"you\" to work, where you can make a difference, and where you can team up with like-minded co-workers, then we are also looking for you. Join us!

While working here, you will enjoy:

• Employee Engagement Activities
• Positive work environment
• Excellent Training
• Competitive Pay

Summary:

Provide general office support with a variety of clerical activities and related tasks. Responsible for answering incoming calls, directing calls to appropriate departments and employees, mail distribution, flow of correspondence, requisition of supplies, when necessary, as well as additional clerical duties.

Essential Duties & Responsibilities:

• Meet physical and sensory requirements stated below and be able to work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.
• Answer telephones or switchboard during scheduled shift.
• Ensure phone calls are redirected to appropriate employee or department.
• Transfer callers to appropriate voicemail when an employee is unavailable.
• Provide callers with information about the facility, such as address, directions, fax numbers, facility/Company website and other related information.
• Receive, sort and forward incoming mail.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Assist in the ordering, receiving, stocking and distribution of office supplies.
• Assist with other related clerical duties, such as copying, faxing, filing, etc., as needed.

Job Requirements:

• High school diploma or GED required or equivalent related work experience.
• Six (6) months to one (1) year customer service experience or related experience performing office/clerical duties.
• Excellent phone etiquette skills required.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem-solving skills.
• Approachable, flexible and adaptable to change.