Bilingual Medical Receptionist – Patient Care & Admin

Humana Inc; Raleigh (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana, Inc. is seeking a friendly Receptionist to warmly welcome patients, families and visitors, guiding them to resources and ensuring a reassuring, patient-centered experience from arrival through check-in at CenterWell Senior Primary Care.

Duties include answering and directing calls, taking messages, scheduling appointments, verifying insurance, collecting payments, assisting with New Patient paperwork, and maintaining confidentiality while following healthcare compliance guidelines.

Qualifications

• At least 1 year in healthcare setting preferred or strong customer service background in retail/hospitality/c Call centers.
• Passion for supporting a healthcare mission and improving patient experiences.
• Excellent phone etiquette and customer service skills.
• Team-oriented with a positive attitude.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Access).

Responsibilities

• Answer and direct incoming calls promptly.
• Take accurate messages and deliver them promptly.
• Schedule patient appointments and coordinate transportation.
• Verify insurance information, collect payments, and assist with New Patient paperwork.
• Conduct center tours for prospective patients.
• Issue visitor passes and maintain visitor logs.
• Provide information about location, hours, and services.
• Assist with daily administrative tasks (mail, meetings, courier).
• Maintain confidentiality and follow healthcare compliance guidelines.
• Open and close the center daily.

Skills

Phone etiquette

Customer service

Multitasking

Organization

Team player

Microsoft Office

Tools

Microsoft Office

Job description

Humana, Inc. is seeking a friendly Receptionist to warmly welcome patients, families and visitors, guiding them to resources and ensuring a reassuring, patient-centered experience from arrival through check-in at CenterWell Senior Primary Care.

Duties include answering and directing calls, taking messages, scheduling appointments, verifying insurance, collecting payments, assisting with New Patient paperwork, and maintaining confidentiality while following healthcare compliance guidelines.