Patient Access & Scheduling Specialist

CARDIOVASCULAR CENTER OF FLORDIA; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Cardiovascular Center of Florida is seeking a professional Front Desk Coordinator to join our Orlando team. This full-time role serves as the first point of contact for patients, visitors, and providers, delivering a courteous, organized, and patient‑focused experience.

Responsibilities include patient registration, scheduling, insurance verification, and EMR data entry, while maintaining HIPAA confidentiality and supporting daily clinic operations.

Qualifications

• High School Diploma or GED required.
• Associate degree preferred.
• Minimum one (1) year of customer service experience required.
• Minimum one (1) year of medical office, physician practice, or healthcare registration experience preferred.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Create a positive first impression for patients, visitors, and vendors.
• Answer incoming telephone calls and route inquiries appropriately.
• Respond to patient questions regarding appointments, forms, and office procedures.
• Maintain patient confidentiality in accordance with HIPAA guidelines.
• Obtain and verify demographic, insurance, and financial information.
• Update patient records accurately within the EMR.
• Schedule, reschedule, and confirm patient appointments.
• Verify insurance eligibility and benefits prior to appointments.
• Collect copayments, deductibles, balances, and other patient financial responsibilities.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Organization

Attention to detail

Medical terminology

Insurance verification

EMR systems

Microsoft Office

Confidentiality

Education

High School Diploma or GED

Associate degree

Tools

AthenaOne EMR

Microsoft Office

EMR systems

Job description

The Cardiovascular Center of Florida is seeking a professional Front Desk Coordinator to join our Orlando team. This full-time role serves as the first point of contact for patients, visitors, and providers, delivering a courteous, organized, and patient‑focused experience.

Responsibilities include patient registration, scheduling, insurance verification, and EMR data entry, while maintaining HIPAA confidentiality and supporting daily clinic operations.