Patient-Focused Front Desk Associate (Healthcare)

PM Pediatrics; Massapequa (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatrics seeks a Front Desk Associate for Massapequa Park, NY, to greet families, answer questions, and manage registration with a friendly, professional demeanor. You will assist with patient flow, verify insurance details, and maintain HIPAA-compliant records.

In a fast-paced medical office, you’ll collaborate with the care team, handle multi-tasking, and ensure accurate data entry while delivering first-class service to families and coordinating with sites as needed.

Qualifications

• Excellent customer service and communication skills.
• Ability to work flexible schedules and multi-task in a fast-paced environment.
• Experience in healthcare front desk or patient registration preferred.
• HIPAA compliance and data privacy knowledge.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet families in person and on the phone in a professional manner.
• Answer patient/family questions and direct to appropriate resources.
• Register patients and update demographics, insurance, and financial information.
• Maintain patient accounts with HIPAA-compliant records and data entry.
• Manage patient flow and assist with self-registration and front desk tasks.
• Open/close duties including organization, stocking, sanitizing, and reconciling.

Skills

Customer service

Communication

Time management

Multitasking

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Registration software

Job description

PM Pediatrics seeks a Front Desk Associate for Massapequa Park, NY, to greet families, answer questions, and manage registration with a friendly, professional demeanor. You will assist with patient flow, verify insurance details, and maintain HIPAA-compliant records.

In a fast-paced medical office, you’ll collaborate with the care team, handle multi-tasking, and ensure accurate data entry while delivering first-class service to families and coordinating with sites as needed.